Free shipping on all domestic orders over $30

Your satisfaction is very important to us.

All items may be submitted for a refund within 14 days from receipt of purchase. To return your item(s),please email info@soleserum.com with your Name, Order Number and reason for return. A customer service agent will respond shortly. Thank you!


Exchange Policy:
We allow product exchanges for all manufacturing errors. Please email us at  info@soleserum.com if you wish to process an exchange.

Product Defect, Damaged, or Wrong Shipment:
Eligible for a full refund of the product (+ shipping & handling) on all defective, damaged or wrongly shipped items.

Coupons:
If returning an item that qualified you for a coupon discount, your account will be adjusted accordingly based on the coupon amount and restrictions.

Refunds:
Please allow 7-14 working days for your refund to post to your account. Some refunds may take up to one billing cycle to appear on your statement. We will issue a refund back to the same payment method used on the original order.

Canceled Orders:
Eligible for full refund, including S&H, if cancelled prior to shipping.



Addition questions regarding returns?

Contact us with your inquiry